Returns & Exchanges
At Jenny Packham, we strive for perfection in every garment; however, if you are not entirely satisfied with your purchase, you may return your items within 14 days of receipt for a full refund. Please ensure that all pieces are returned in their original condition, unworn, and with all designer tags and security seals intact.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return and receive your return authorization.
Prepare Your Package
Carefully place the items in their original packaging, including any branded boxes or dust bags, and securely seal the parcel with the provided return shipping label.
Schedule a Collection
Arrange a complimentary courier pickup through our portal or drop off your package at an authorized shipping location to begin the transit process back to our atelier.
Quality Check and Refund
Once our team inspects the returned items to ensure they meet our quality standards, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing