Frequently Asked Questions
Everything you need to know about your Jenny Packham experience.
How can I find my correct size for a Jenny Packham gown?
We recommend referring to our detailed Size Guide located on each product page. As designer evening wear often fits differently than high-street apparel, please use your bust, waist, and hip measurements for the most accurate fit.
Do you offer international shipping?
Yes, we ship to most international destinations via our secure courier partners. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.
What is your return policy for online orders?
We accept returns on all full-priced items within 14 days of delivery, provided the security tags remain attached and the garment is in its original, unworn condition. Sale items and bespoke orders are final sale.
How long does it take for my order to be processed?
Ready-to-wear pieces are typically dispatched within 2-3 business days. For items marked as 'Pre-order' or 'Made-to-order', please refer to the specific lead times listed on the product description.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.
Can I book a bridal consultation online?
While our online store offers a curated selection of bridal styles, you can book a private appointment at our flagship boutique or with an authorized stockist via our 'Appointments' page to view the full collection.